Bit Faster - Contact Management and Email Marketing Software
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Bit Faster F.A.Q

If you have any questions or trouble using Bit Faster CE 1.0 or SBE 3.0, please refer to this page. We have compiled the most frequently asked questions here for your reference. If you do not find a solution to your problem here, please contact us.

Who can use Bit Faster?

Anyone. Whether you are a business entity or an individual, you will find Bit Faster a very useful tool. Email is the least expensive and best form of communication today. You can use Bit Faster to manage your contact database and send personalized messages to your Customers or Friends.

I want to try out Bit Faster SBE 3.0 first. What are the limitations in the trial edition?

The following limitations will be applicable for an unregistered version of Bit Faster SBE 3.0:

  • It will work for 30 days from the date of first usage

  • You can send only up to 100 messages per campaign per session

  • The text "Sent using Bit Faster..." is appended to the footer of every message sent

However, there are no limitations on the number of Groups you can create or the number of Contacts you can have under each Group.

Can I share my database if I have multiple installations of Bit Faster on my network?

Bit Faster SBE is a single-user edition. Bit Faster Professional is a multi-user system. We do not offer it online currently. However, if you are interested in the multi-user system, please do write to us at info@bitfaster.com and tell us about your requirements. We will get back to you at the earliest.

I am currently using Bit Faster Community Edition (CE) or Bit Faster Small Business Edition 1.0/2.0. How can I use migrate to Bit Faster SBE 3.0?

We will be releasing a migration tool shortly which can be used to migrate your existing database of an earlier edition of Bit Faster to Bit Faster SBE 3.0.

I get the error message "Could not connect to the database. Please try again.". What should I do now?

There are various possibilities for getting this error message. In fact, Bit Faster will even tell you the actual error the system returned in the message box. In most cases you might be able to make out the problem yourself and fix it. If not, here are some of the reasons why this error might crop up:

1. The ODBC drivers on your system might be outdated or have got corrupted. Install any version of MDAC drivers (2.5 or above). You can download MDAC drivers from the Microsoft website.

2. The Operating System is other than the following:

  • Windows XP SP2

  • Windows 2000 (SP2 recommended)

  • Windows 2003

Bit Faster has also been tested on Windows 98 SE and works fine. Although Bit Faster works on Vista, users of certain editions may encounter problems.

3. The "Data" directory under the installation folder (by default, Bit Faster is installed under C:\Program Files\Bit Faster SBE 3.0) is Read only. Make sure the folder has both Read and Write permissions set.

I get the error message "Login failed. Please try again". What should I do now?

Your authentication credentials are wrong. Either the Login Name or the Password you have entered is incorrect. Bit Faster is not case sensitive, but make sure you have not entered any additional space characters.

You can also reset the password to "admin" if you use the Forgot Password option in the Login window.

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