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If you have any questions or
trouble using BitFaster 7.0 (Express or Professional), please refer to this page. We have
compiled the most frequently asked questions here for your reference.
If you do not find a solution to your problem here, please
contact us. However, please do note that we do
not entertain support calls for BitFaster Express.
What are the System
Requirements for running BitFaster 7.0?
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- Pentium IV with 1 GB RAM |
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Windows XP/2000/Vista/7 (with the latest Service
Packs) |
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- Microsoft SQL Express 2005 or above
(only for Professional Edition) |
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Microsoft Office XP or above (for report generation) |
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- 50 MB free hard disk space |
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- Internet Explorer 6.0 or above |
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- Internet Connection
(256 kbps or higher recommended) |
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- SMS Credits from any
SMS Gateway Provider with support for HTTP/S
Protocol (if you wish to use SMS Campaigns) |
Can I share my database if
I have multiple installations of BitFaster on my network?
BitFaster 7.0 is a single-user
software.
I get the error message
"BitFaster could not find the database under the Data folder or the
database drivers are missing/corrupt. Please contact your
administrator.". What could be wrong?
This error message indicates that
either your database is corrupted or the ODBC drivers on your system
are outdated/corrupt. You can try to reinstall BitFaster (Run the
Setup file as Administrator) and check. If that does not solve the
problem, you may be required to update the Windows Service Pack on
your system. If you are not sure on how to do it, please consult
your System Administrator.
I get the error message
"Database Connection Failed. Please try again.". What could be wrong?
BitFaster was unable to connect
to the database on your system. If you are using the Professional
edition, any of the parameters such as
Instance Name or User ID or Password could be incorrect. Please check
with your System Administrator to verify the parameters.
I get the error message
"BitFaster could not retrieve User info. Please contact your
administrator.". What could be wrong?
BitFaster encountered an issue
with the User info table. Please check with your Database Administrator
to fix the issue.
I
received the Activation Key for BitFaster Professional, but it does not work.
What is the problem?
BitFaster generates the activation key based on your MAC address. If you
have multiple network adapters, there is a possibility that BitFaster
Express may not work with the activation key generated. Please use a
computer that has a single network adapter.
Also, make sure you are running BitFaster as an Administrator.
What is the difference between BitFaster Express and BitFaster
Professional?
There are no differences between the two products features wise.
BitFaster Express works exactly like BitFaster Professional. You can
generate the same reports in both the editions. The only restrictions
applied in BitFaster Express are:
Please Note: We DO NOT offer BitFaster Online for free. If you wish to have an
email tracking account, you have to
subscribe to BitFaster Online separately on an annual basis.
What is BitFaster Online?
BitFaster Online is an email tracking service. Unlike web based email
marketing systems, you don't have to upload your contacts to BitFaster
Online. Your contact database is located on your local Computer where
you install BitFaster Express or Professional. You will only have to
insert the Tracking Code which is generated by BitFaster Online in your
email campaigns.
You can download the tracking information (a set of Contact ID's that
are captured along with the Country and City from where the user saw
your email campaign) and generate reports (like who has seen your
campaign) locally on your system. We only capture the Contact ID of
every single contact who has seen your campaign. A Contact ID is a
numeric value. At no point is your contact's email address captured in
BitFaster Online and hence your data is confidential and safe on your
system.
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